We design specialist care around you
Complexus delivers bespoke, person-centred complex care to clients through empowerment & clinical expertise with an embedded holistic approach. Supporting clients who have a variety of complex care needs & enable them to live independently within the community.
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About Us

Arjun Garcha
Managing Director

Arjun is a qualified pharmacist with extensive knowledge of medicines and healthcare in both community and hospital settings. He’s worked within the complex care sector for several years, assisting with both the setup and oversight of client care packages.

Arjun has worked alongside various professionals and his in depth understanding of different client funding streams is useful when assisting clients who are either under an ICB, have a PHB in place or going through a Litigation process.

Primary Responsibilities

Operational Oversight / Finances / Management of Individual Client Packages

Simran Garcha
Director of Care

Simran is a qualified occupational therapist with experience in neuro-rehabilitation in both community and hospital settings. At the heart of her practice she supports clients with their functional independence and rehabilitation goals.

Simran has several years’ experience in managing complex care packages, working alongside case management services and hands-on experience.

Primary Responsibilities

Client Care Package Implementation / Clinical Management of Individual Client Packages 

Primary Responsibilities

Operational Oversight / Finances / Management of Individual Client Packages

Primary Responsibilities

Client Care Package Implementation / Clinical Management of Individual Client Packages 

Our Management Team

Office Manager

Including the smooth running of our Head Office, Operational HR and coordinating all aspects of Recruitment. Also our Champion for Equality & Diversity.

Primary Responsibilities

Head Office & HR Operations / Recruitment / Equality & Diversity Leader

Clinical Governance Lead

Working closely with each client and their care team to ensure the client’s needs are met in full.

Assessing each client’s individual needs, providing bespoke care plans and clinical oversight, alongside delivering clinical skills training programs and assessments for support teams.

Also overseeing clinical auditing to ensure best practice in line with NICE Guidelines, CQC requirements and supports company wide practices through learning and development. Using an evidence-based approach ensures our clients receive the very best clinical support.

Primary Responsibilities

Client Care Planning & Oversight / Clinical Training & Assessments / Clinical Auditing / Company Learning & Development 

Clinical Care Manager

Overseeing our individual client packages and ensuring that all day-to-day matters are taken care of. Also involved in delivering our bespoke training programmes as well as the ongoing management of our individual client teams.

Primary Responsibilities

Client Care Package Management / Client Team Management / Clinical Training

Care Manager
Primary Responsibilities

Day to day management of our client packages / oversight of client teams / supervision of individual support workers

Over 20 years experience  in the care sector including significant management experience. Current role within Complexus care involves ensuring teams are providing a bespoke, person centred care to each individual client, ensuring all teams have appropriate training for their role with each client and act as a point of contact for the clients who are visited and spoken to regularly.

Recruitment & Administrative Assistant
Primary Responsibilities

Recruitment / Shift Reconciliation / Admin support

Our Core Values

Compassion – Empathy – Honesty & Integrity – Accountability – Respect – Innovation

We are compassionate, show kindness and willingness to help others. We empathise with our clients, viewing things from their perspective to understand how they feel and strive to be open and honest with each other in all that we do. We take responsibility for our actions and learn from them, showing respect to others helping to build trusting relationships. We are always innovating, thinking, creating and challenging ourselves to provide new ideas and methods of care. 

Specialist Care

As a complex care provider, we support clients across the UK to live as independently as possible whilst providing them with tailored support. We specialise in supporting clients who have complex needs with bespoke packages of care at home, tailored for our clients, involving them and their families to ensure they are receiving the best level of support at all times.
  • Spinal Cord Injury (SCI)
  • Ventilator dependency
  • Acquired Brain Injury (ABI)
  • Huntington’s Disease
  • Multiple Sclerosis (MS)
  • Motor Neurone Disease (MND)
  • Duchenne’s Muscular Dystrophy
  • Muscular Dystrophy
  • Complex Respiratory Needs
  • Many other complex neurological conditions

Our bespoke care packages are tailored to each client, whilst taking into consideration both their clinical needs as well as personal preferences. We take a person-centred approach to empower and enable clients to reach their full potential through evidence based care practices. The support we provide helps clients fulfil their future aspirations such as returning to work, further education and personal achievements. We are able to cover the entire UK.

Our Specialist Care Services

We manage our clients’ packages with the utmost care and attention, ensuring that all of our clients are always receiving the highest standard of care. No two care packages are the same and they are all tailor made around the client’s actual needs.

Each care package is designed to fit around our client and not around us as a service provider. With the regular contact we have with our clients, any issues can be identified quickly and resolved promptly.

Our fees are fully inclusive of all our services plus the day-to-day management of packages (which are all supported by a Clinician at no additional cost).
This is what we offer for every client:

  • One point of contact, you will be assigned a Care Manager with access to a Clinician
  • Pre-agreed visit dates arranged frequently, usually once or twice a month as required
  • Involvement in the bespoke recruitment and selection process of support staff including participating in interviews, shadow shifts and the gradual introduction to Support Workers if required
  • Bespoke in house training around specific needs including bowel and catheter management
  • Training is conducted face-to-face and tailored to the client’s requirements
  • On call service which is available for the period of contracted hours
  • Annually updated personalised care plans and risk assessments, or as clients’ needs change
  • Supportive office staff who will deal promptly with requests
  • Management of monthly rotas to suit the client
  • Care reports are produced as requested by the Case Manager
  • On-going supervision, appraisals and training of Support Workers

Arranging Care

Designing and arranging the best client centred complex care package that’s best suited to you
and your family can be a distressing time. Rest assured Complexus have the experience and
skills to make sure your care package meets your requirements and expectations.
Once funding eligibility is approved there are three types of Direct Care provision

Package 1

Continuing Care – funded by Integrated Care Systems*

Complexus will work with both the client and their Integrated Care Systems or Local Health Authority to ensure that the most comprehensive package of care is safely put in place. This will be designed on a bespoke basis to ensure that each clients’ clinical needs are met utilising person-centred approaches.

A breakdown of costs will be presented to the funder alongside the completion of any due diligence which Complexus may be subject to. When costs have been authorised, a bespoke recruitment process for the client will begin. Each staff member will then be placed on a tailored Complexus training programme to ensure they’re equipped to meet our clients’ specific needs.

Package 2

Direct Payment Care/ Personal Health Budget & Privately Funded

Complexus will work with each client to ensure that all of their needs are met from both a clinical and personal
perspective.

We will guide the client through the process of having care implemented at home with as much or as little involvement from the client, as they would like.

Full costs inclusive of all our services will be submitted to the client for their approval. Our person-centred, tailored approach enables clients to feel at ease with a tailor made package of care centred on them.

*ICS’s formally known as Clinical Commissioning Group (CCG’s) or Local Health Authority

Package 3

Case Management & Compensation Care (Pre & Post-Settlement)

Complexus are experienced in working with Litigation Solicitors, Case Managers and Insurance Companies to ensure that our clients receive the very best care available underpinned by our clinical expertise.

We will co-ordinate your care needs in full and ensure that all necessary documentation is produced for your case, which will provide an in-depth insight into your care needs.

Complexus will work within the client’s Multi-Disciplinary Team to ensure that all clinical outcomes are achieved. Our person-centred bespoke approach ensures that our specialist care is delivered with our client at the forefront of everything that we do.

Complexus Referral Process

Our referral process is designed to make referring a client as smooth & efficient as possible

We aim to complete the entire process within 6-8 weeks from initial client referral to having the hands-on care in place. Here are the steps involved:

Step 1

  1. Client is referred
  2. Initial assessment  undertaken
  3. Proposal for provision of care & costings provided

STEP 2

  1. Acceptance of proposal; T&Cs signed
  2. Start date of care provision identified (subject to successful recruitment)

STEP 3

  1. Meet with Clinician to gather information for Care Plan & risk assessments etc
  2. Meet with Care Manager for introductions & discuss recruitment requirements e.g. client preferences

STEP 4

  1. Recruitment undertaken with client involvement
  2. Mandatory training & client specific training begins for the successful team
  3. Hands on care team in place

Testimonials

‘‘Following a spinal cord injury, I felt that I’d never return to my old vocations. I was lost & struggled to find my sense of purpose. Having a tailored package with Complexus allowed me to fully commit to my rehabilitation & make amazing progress physically & mentally. It was a massive relief to know my support team would be on hand to assist, from intense rehabilitation session to day-to-day tasks.

Had I not had the comprehensive support package from Complexus Care I wouldn’t have discovered para canoeing, kayaking then the Va’a. Last year I competed in several club national & international events, winning medals in two international competitions including a bronze medal for Great Britain in 2022. Complexus Care meant that I could achieve this amazing accomplishment.”

– SC, Spinal Cord Injury T8 Incomplete

‘‘Right from the start I’ve always felt engaged wih Complexus and they kept me involved with all decisions & aspects of my care. From constructing my bespoke care plan to the recruitment process, helping me to achieve both my personal & rehabilitation goals.

They go to great depths to ensure that they are employing the right people for each specific job, recruiting the right team that’ll engage with my complex needs & rehabilitation. Whenever aspects of my goals or rehabilitation needs to change, Complexus responded quickly & gets the team appropriately trained to help me with my revised requirements.”

– SM, Spinal Cord Injury C7 Complete

Careers

Complexus are always looking for Clinicians, Care Managers and Support Workers to join our growing team. We recruit and train locally for each client throughout the UK. Having a Diploma in Health & Social Care is a great start but not essential.

In addition to training and support we provide colleagues with an Employee Assistance Scheme providing 24/7 confidential support, free counselling and information service.

Contact Us

Our mission is to provide our clients with an unparalleled continuity of care enabling them to reach their full potential through our best practices, empowerment and person-centred approaches. Get in touch with us today.

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Complexus Care
Timsons Business Centre
Perfecta Works
Bath Road
Kettering
NN16 8NQ
www.complexus-care.co.uk